Help & support
Let’s get you
back on track.
One HELD account for the website and app. Start with the email address you used to create it.
Forgot your password?
You don’t need a password to sign in to this website. Enter your account email and we’ll send a one-time code to that address. This also works if you previously used a password in HELD.
Forgot your username or display name?
Your display name and booking-page username are not needed to sign in. Use the email address connected to your HELD account. After signing in to the app, find or edit your display name in Settings → Account.
Forgot your email or lost access to it?
If you’re still signed in to HELD on another device, check Settings → Account for the account email. Otherwise, search your inboxes for earlier HELD confirmation or booking messages.
If you can’t access the original inbox, contact support with a description of the problem and a public booking link, if available. We must verify account ownership before changing access. A name or booking link alone is not proof, and recovery is not guaranteed.
Never send us passwords, sign-in codes, card numbers or bank details. There is no public lookup of private account emails.
Didn’t receive a code?
- Check the email address you entered, including spelling.
- Look in spam, junk and promotions. Search for HELD.
- Wait for the resend countdown, then choose Resend code. Use the latest code only.
- Use Change email if you typed the wrong address. Choose Create account only if you’re new to HELD.
Sign-up and sign-in codes go to the address entered, not to the app owner. Codes expire, can only be used once and should never be shared. Google-created accounts can use an email code on this website with the same Google email address.
Subscriptions, payments and refunds
HELD’s monthly subscription is USD 1.99 after the 14-day no-card trial. The trial does not charge you automatically. A subscription starts only after you choose it and approve recurring payment in PayPal. Review the amount and any currency conversion shown by PayPal before approving.
Use the same HELD email on the website and in the app. Once payment is verified, access is attached to that account. After returning from PayPal, choose Refresh account status if confirmation is pending. Do not start a second payment while the first is being checked.
Manage receipts, payment methods and cancellation in PayPal’s Settings → Payments → Automatic payments, then select HELD. Cancelling stops future renewals; access remains through the paid period.
Read billing and refund information · Contact billing support
For billing help, include your HELD account email and transaction reference, but never your card details. Deleting HELD does not itself cancel a PayPal recurring-payment agreement.
Can’t install or open the app?
HELD is currently in Google Play closed testing. Your Google account must be on an approved tester list or in an approved tester group, and you must join the test using that Google account. A website subscription does not grant Google Play testing eligibility.
If you are already a tester, use HELD’s testing page. For account or paid-access problems, sign in with the same HELD email on both platforms, refresh your website account and reopen the app.
Privacy and account deletion
You can delete your account in HELD → Settings → Account → Delete account. If you can’t use the app, follow the account-deletion instructions. Read our Privacy Policy for how account and booking information is handled.
Still need a hand?
Email hello@heldcalendar.com. Include the page or feature affected, what you expected and what happened. Remove private information from screenshots before attaching them. We don’t ask for your sign-in code.
Back to your account →